PC-AKME

COMPLAINTS

1. PC-Akme Ludwig Andrzej, hereinafter referred to as PC-Akme, makes every effort to process all complaints without undue delay and as conveniently as possible for the customer who purchased goods directly from PC-Akme.

2. Complaints from end customers are handled only through the product's point of purchase.

3. In the case of a sales contract concluded with an entrepreneur, pursuant to Article 558 § 1 of the Civil Code, PC-Akme's liability under warranty for defects is excluded.

How to Submit a Complaint:

4. Complaints should be submitted to the following email address: serwis@pc-akme.pl

5. PC-Akme responds to a submitted complaint within 14 days from the date of receipt of the complaint.

6. PC-Akme accepts equipment delivered via courier and assumes no responsibility in connection with this, particularly for accidental loss or damage to the equipment during transport. The entrepreneur sending the complaint does so at their own cost.

7. Before sending the package to our service department, please contact the service department to obtain an RMA number. The following information is required to obtain the RMA number:

  • Serial number (if the product has one)
  • Date of purchase from PC-Akme
  • Full description of the defect
  • Copy of the purchase document from PC-Akme

8. Packages will only be accepted with an assigned RMA number. Packages without the required number will not be accepted and will be returned to the sender at their cost.

9. For any additional questions related to the RMA system, please contact: serwis@pc-akme.pl or call technical support at 602 679 442. At this number (or another indicated by technical support), you can obtain information on the repair, collection, or shipment times of serviced products.

10. The shipment should be addressed to: PC-Akme, ul. Gitarowa 3 lok. 1, 51-531 Wrocław

11. The company does not issue replacement equipment during the complaint procedure.

Warranty Conditions:

12. PC-Akme provides a 24-month warranty on the products it sells.

13. The warranty covers only products with an intact (original or company) warranty seal, which are delivered to the company's headquarters with an assigned RMA number.

14. Upon delivery of the product to the service department, the company will make every effort to return a functional product within 14 business days.

15. PC-Akme reserves the right to choose between repairing or replacing the device with a functional one (if repair is not possible) or refunding the price.

The Warranty Does Not Cover:

16. The warranty does not cover the following defects and faults:

  • resulting from damage (mechanical, thermal, or chemical);
  • caused by liquid spillage on the equipment;
  • caused by external ionizing radiation or magnetic fields - electrical discharges during a storm or surges (burnout of elements on input ports);
  • caused by using the equipment contrary to its intended purpose;
  • caused or revealed in connection with circumstances resulting in the loss of warranty;
  • resulting from contamination of the equipment or from the use of improper cleaning agents, or due to operating the equipment in unfavorable conditions (heavily dusty environment, high humidity) or other causes not inherent to the purchased equipment.

17. The warranty does not cover software included with the purchased equipment or other accessories such as data carriers and consumables.

Loss of Warranty Rights:

18. The buyer loses their warranty rights in the following cases:

  • if any repair or modification is made independently or by a third party other than the guarantor;
  • if any seals, whether external or internal, are tampered with, damaged, removed, or covered in such a way as to prevent identification;
  • if the serial numbers or other identifying markings are tampered with, damaged, removed, or covered in such a way as to prevent identification.

Responsibility for Data Loss:

19. PC-Akme is not responsible for data loss caused by the use of products purchased from us. It is recommended to regularly back up data and take appropriate precautions to minimize the risk of data loss.

Costs Related to the Warranty:

20. PC-Akme reserves the right to charge the buyer for costs incurred under the warranty, including repair and transport costs, in cases where the equipment was found to be functional and the reported defects were not covered by the warranty. The same applies to the cost of an expert assessment if the complaint was unjustified.

PC-AKME